Shipping Policy

Last updated: 1 Aug, 2023

Welcome to the Shipping Policy page of CMs Collection. This policy outlines the details of our shipping practices to ensure a smooth and transparent experience for our valued customers.

Shipping Methods

We offer various shipping methods to cater to different delivery preferences and locations. The available shipping options will be presented to you during the checkout process. Please note that the availability of certain shipping methods may vary depending on the destination and the specific product or service being purchased.

Processing Time

a. Standard Orders: Once an order is placed and payment is successfully processed, our team will typically process and fulfill the order within 7-10 Workin/Business days depending on location/circumstances. Please note that during peak seasons or promotional periods, order processing times may be slightly longer.

b. Customized Orders: For products that require customization or personalization, the processing time may be extended to ensure high-quality craftsmanship. Details about the processing time for customized orders will be communicated at the time of purchase.

Shipping Time

The shipping time refers to the period it takes for your order to be delivered from the time it leaves our warehouse to when it reaches its destination. Shipping time may vary based on the shipping method selected, the shipping destination, and any unforeseen circumstances, such as weather conditions or holidays.

Order Tracking

For most orders, we provide order tracking services that allow you to monitor the status and location of your shipment in real-time. Once your order is dispatched, we will provide you with a tracking number and instructions on how to track your package.

Shipping Rates

Shipping rates are calculated based on various factors, including the shipping method selected, the weight and dimensions of the package, and the delivery location. The exact shipping cost will be displayed during the checkout process, giving you full visibility of any applicable shipping charges.

Free Shipping

From time to time, we may offer free shipping promotions for certain products, orders exceeding a certain value, or specific geographical regions. Please refer to our website or promotional materials for any ongoing free shipping offers and their terms and conditions.

Shipping Restrictions

Some products or services may be subject to shipping restrictions due to legal or logistical reasons. These restrictions may include destination limitations, hazardous materials, or compliance with international shipping regulations. If we are unable to ship a particular product to your location, you will be notified during the checkout process.

Address Accuracy

It is essential to provide accurate and complete shipping information when placing your order. We are not responsible for delays or non-delivery resulting from incorrect or incomplete addresses provided by the customer. Please review your shipping details carefully before confirming your order.

Shipment Damages or Loss

In the rare event that your shipment arrives damaged or is lost during transit, please contact our customer support team immediately. We will work diligently to resolve the issue and assist you in filing any necessary claims with the shipping carrier.

International Shipping

We offer international shipping services to various countries. However, customs regulations and import duties may apply to international orders. Customers are responsible for any customs fees, import taxes, or duties imposed by their country’s customs authorities.

Contact Us

If you have any questions about these Terms, please contact us.